Terms of service
Last updated: 23/11/2025
OVERVIEW
Welcome to The Kava Crew! The terms “we”, “us” and “our” refer to The Kava Crew. The Kava Crew operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). The Kava Crew is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [INSERT LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our online store or purchasing products, you may be required to provide certain information such as your name, email address, shipping address, billing details, and payment information. You represent and warrant that all information provided is accurate, current, and complete.
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to display our products accurately. However, colours, textures, and appearance may differ from how they appear on your device due to screen settings and hardware differences.
We do not warrant that the quality, appearance, or performance of any products will meet your expectations or match the imagery displayed online.
All product descriptions are subject to change without notice. We reserve the right to discontinue any product at any time and may limit quantities of products offered.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. The Kava Crew may accept or decline your order at its discretion. An order is not accepted until we confirm acceptance and process your payment.
You are responsible for ensuring your order information is accurate before checkout, as modifications after acceptance may not be possible. If we decline or cancel an order, we will attempt to notify you using the contact details provided at checkout.
Your purchases are subject to our Refund Policy [INSERT LINK].
You represent and warrant that your purchases are for personal use and not for resale or export.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price applied to your order is the price displayed at the time of purchase and confirmed via email.
Prices do not include taxes, shipping, handling, customs fees, or import duties unless otherwise stated.
We may offer promotions or discounts that are governed by terms separate from these Terms. If there is a conflict, promotional terms will apply.
You agree to provide complete, accurate payment details and to promptly update information to complete purchases. You warrant that you are authorised to use the payment method provided.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, or circumstances outside our control.
Once items are handed off to the carrier, title and risk of loss transfer to you.
SECTION 6 – INTELLECTUAL PROPERTY
All content, branding, trademarks, images, layout, design, and materials on the Services are owned by The Kava Crew or its licensors and are protected under applicable intellectual property laws.
You may use the Services for personal, non-commercial purposes only. You may not copy, reproduce, modify, publish, distribute, or exploit any content without written permission.
The Kava Crew’s logos, names, and brand elements are property of The Kava Crew. Shopify trademarks belong to Shopify. All other trademarks remain the property of their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not control or monitor. These are provided “as is” without warranty or endorsement.
Your use of third-party tools is at your own risk. You are responsible for reviewing and understanding any relevant third-party terms before use.
SECTION 8 – THIRD-PARTY LINKS
The Services may include links, embedded content, or materials from third-party websites. We are not responsible for examining or evaluating these third-party offerings.
We are not liable for any harm or damages arising from your access to or use of third-party websites. Review third-party terms and policies carefully before engaging in any transaction.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
This store is powered by Shopify, but all sales and purchases are made directly between you and The Kava Crew.
By using the Services, you acknowledge that Shopify is not responsible for your purchases or any resulting damages. You expressly release Shopify and its affiliates from all claims related to your transactions with The Kava Crew.
SECTION 10 – PRIVACY POLICY
Your personal information is governed by our Privacy Policy and by Shopify’s Privacy Policy.
Because our Services run on Shopify’s platform, Shopify collects and processes certain information to operate and improve the Services. Information may be transferred internationally to provide functionality.
See our Privacy Policy for full details.
SECTION 11 – FEEDBACK
If you submit feedback, ideas, reviews, suggestions, or other content (“Feedback”), you grant us a perpetual, royalty-free, worldwide licence to use, reproduce, modify, publish, and distribute it for any purpose.
You represent and warrant that you own or control the rights to your Feedback and that it does not violate any third-party rights.
We may remove or modify Feedback at our discretion.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
From time to time, the Services may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, or availability.
We reserve the right to correct such information at any time, including after an order is placed.
SECTION 13 – PROHIBITED USES
You may not use the Services:
• for unlawful purposes
• to violate any laws or regulations
• to infringe intellectual property rights
• to harass or harm others
• to upload malware or harmful code
• to misrepresent your identity
• to interfere with security features
• to mine data or scrape content
• for any purpose that interferes with others’ use of the Services
We may suspend or terminate access to the Services for violating these restrictions.
SECTION 14 – TERMINATION
We may, at our discretion, suspend or terminate your access to all or part of the Services without notice.
Sections relating to intellectual property, warranties, liability, indemnification, severability, and governing law survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available,” without warranties of any kind, unless expressly stated by The Kava Crew.
We do not guarantee uninterrupted, secure, or error-free operation. Your use of the Services is at your risk.
Some jurisdictions do not allow certain warranty exclusions; in those cases, statutory rights apply.
SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, The Kava Crew and its directors, employees, agents, partners, and affiliates are not liable for any indirect, punitive, special, incidental, or consequential damages arising from your use of the Services or products purchased.
This includes lost profits, lost data, or replacement costs, even if we have been advised of the possibility.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless The Kava Crew, Shopify, and their respective employees, officers, partners, and agents from any claims, damages, or expenses arising from:
• your breach of these Terms
• your violation of laws or third-party rights
• your use of the Services
We may assume the defense of such matters at your expense.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found unlawful or unenforceable, that provision shall be severed without affecting the validity of the remaining Terms.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Failure to enforce any right or provision is not a waiver.
These Terms, together with any referenced policies, form the entire agreement between you and The Kava Crew.
SECTION 20 – ASSIGNMENT
You may not transfer your rights under these Terms without written consent.
We may assign our rights and obligations at any time without notice.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where The Kava Crew is headquartered (NSW, Australia), without regard to conflict-of-law principles.
You consent to jurisdiction and venue in that location.
SECTION 22 – HEADINGS
Section headings are included for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS OF SERVICE
We may update or amend these Terms at any time by posting changes to our website.
Material changes will be communicated as required by law. Continued use of the Services constitutes acceptance of updated Terms.
SECTION 24 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
admin@rootsoffiji.com.au
Trading Name: The Kava Crew
Email: admin@rootsoffiji.com.au
Business Address: Karri Pl, Parklea, NSW 2178, Australia
Phone Number: 0403 750 027 / 0405 706 903
ABN / Registration Number: 46 836 629 964